Align your teams

❌ Sales and technical pre-sales teams often operate in silos, with misaligned objectives. This can lead to missed opportunities to understand and address customer pain points, leading to extended sales cycles and poorly qualified leads.

✅ Ensures alignment between your sales and pre-sales teams by providing a shared platform for tracking customer goals, pain points, and solution roadmaps. By centralising information, teams can focus on the same customer objectives and offer tailored solutions that resonate with both technical and business decision-makers. With everyone on the same page, you can shorten sales cycles, improve deal qualification, and boost collaboration across teams.

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Scaling an AI Consultancy’s Impact Through OKR Alignment and Strategic Focus

Stellafai partnered with a leading AI consultancy to implement OKRs, streamline operations, and drive measurable growth in innovation, sales, and client retention. Read the full story here

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Effective hand-overs

❌ Miscommunication and poor handoffs between sales and post-sales/customer success teams can lead to delays in onboarding, misunderstandings of customer goals, and a rocky start to the customer relationship.

✅ Makes handovers seamless by capturing key customer information from the pre-sales phase and carrying it forward into customer success. Our platform ensures that customer goals, expectations, and the value discussed during sales are clearly communicated to the post-sales team. This enables a smoother onboarding process and sets the foundation for long-term success, ensuring that your customers experience the value they were promised from the start.

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Understand business impact

❌ Pre-sales teams often struggle to articulate the business impact of their products, which customers increasingly demand. Without clear ROI evidence, prospects hesitate, and it becomes harder to justify the investment

✅ Empowers teams to have data-driven business impact conversations by providing tools to quantify and communicate the ROI of your solutions. Pre-sales can use our platform to clearly demonstrate the potential business value during the sales cycle, and customer success teams can continue these conversations post-sale, using metrics and real-world data to prove the ROI. This not only helps in closing deals but also increases customer retention and drives growth opportunities.

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Useful resources

• What enterprise buyers expect from customer success
• How to avoid your QBRs from falling on deaf ears
• Is your product portfolio too complex? How to optimize for customer success
• How to measure the ROI of your customer success training programs
• Why NRR should be your north star metric‍
• The Stellafai Open Practice Library